I bought a Swiftcard, because it seemed like a great idea. I’ve been waiting for it to be valid on National Express West Midlands, simply because those are the buses I use the most, and finally, it is, so I bought two cards (one for my better half), and off we trotted (well, I hobbled) to get a bus.
The Pay As You Go card is simple; it replaces cash. You top it up with credit, allow auto top-up if you want, and then buy a ticket, but instead of hunting for change, you slap the car on the reader, and tell the driver what you want. They press the right keys, a ticket is issued, and the cost comes off your Swiftcard. Not before time, as most buses in our area do not give change, and the price of two all-day tickets means notes get involved unless you have close to 10 quid in coins, and notes get jammed in the coin chute.
So, the theory is Swiftcard fixes this.
I’ve now used the card three times. The first time, the driver just didn’t know what to do, so just let us on. The second time, attempting to buy 2 tickets, we were charged for one, and the driver thought the top-up receipt (top-ups happen automaticatally on buses, or you can use a terminal at bus stations, or an Android device with NFC and the app) was a second ticket. On the third occaision, the bus was quiet, so I explained how it is supposed to work to the driver, and he worked it out
Clearly, at least at National Express, no one has told the drivers, and I’m not alone.
The system’s great, and in my experience, the tech all works, but they really need to train the drivers, who I’m sure will be just as frustrated. It’s also interesting that just as we get our electronic cash-replacing card, London’s Oystercard gets phased out, replaced by contactless debit cards.