Can anyone tell me how BT’s line providing division,
Openretch Openreach survive?
The company I work for provides network services to varying people and organisations, and this means dealing with telecoms providers, and that almost certainly means the loose collective of fuckwits we know and love.
So far this week, I’ve had:
1) In response to a circuit order in a building that is partially let out (and where the BT duct enters via the let out area, and is a retail shop) “can we come tomorrow”.
2) In response to an order made 3 months ago, in a central Birmingham hotel, with the clear stipulation “you must make an advance appointment, the circuit is required by 17/4/14″, an “engineer” arrives today, has to wait a few minutes and is told “no, sorry, the room is in use, come back tomorrow”, and says “no”.
Said engineer was told “sorry, you have to. This is required by 1pm tomorrow, and was ordered 3 months ago. It cost a metric shitload of cash, and you haven’t called in advance, like we told you to, and you do this *every time* we request this. The room is available afer 5:30, or anytime tomorrow”
*shaking of head*
This barely describes the quantity of fucks the engineer didn’t give. “Resourcing”, he said. “not gonna happen”. “we’re only supposed to wait 15 minutes, and I’ve been 20″. The guy was, to be fair, a master of fuck not giving.
He departed. I called my colleague, among whom’s many talents are shouting at BT (and personally, I think it would be worth his salary just for that). He did so. Our circuit should be active tomorrow AM. We have a reference and everything. I will not hold my breath.
Honestly, if they weren’t still a virtual monopoly, they’d be fucked. I’m very thankful to the abilities of my colleagues, and still wondering what shape BT would be in had they not inherited a state-owned monopoly, but thanking my lucky stars I don’t have do deal with Cable and
Hopeless Wireless any more, because they had sufficent sense to disappear.
The engineer (the same one) came back the next day, and it worked….